Ive been using Redken 7nn and 20 volume on my gray customer forever, all of the sudden the color won't cover, after shampoo it's transparent looking. I even used the drops and left for 55 minutes.

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Any suggestions? Anyone have this issue???

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#btcwhatwouldyoudo? Anonymous please! My client is a natural level 7 and heavily highlighted. It seems like no matter what formula I use to break the base, the roots appear brassy. But without breaking the base, I feel there is a distinct line between the regrowth and the highlights, and at times the highlights appear yellow. Her goal is a pale, ash blonde with natural, cool roots. Is this possible? #behindthechair

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